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FAQ

Practical information about consultations, payment, invoices, insurance, complaints, and contact details.

How do I get a telephone consultation?

Order online. More information: The Doctor Calls.

When can I get a consultation?

A call back can be ordered 24/7. Normally we respond within 2 hours.

How do I pay?

By credit card online.

How do I get an invoice?

If you order online, the invoice is sent by email.

Payment will be captured after you have spoken to the doctor and will appear on your card statement as Lægelinien ApS.

What’s the cost?

A telephone consultation costs DKK 395–495 depending on time of day and day of week. For holders of a Danish social security card ("yellow card”), it is DKK 100 less.

I am an EU citizen — do I have to pay?

Yes. Lægelinien is an additional service and is not covered by the public health system for Danes or EU nationals. If you have private insurance, this will often cover your treatment.

Will my Danish GP be advised?

It is common practice to inform a patient’s usual doctor when another physician provides treatment. This can also support continuity of care. If you prefer that we do not contact your GP, please tell us during the consultation.

Complaints

If you have questions about your consultation or are not satisfied with the care received, please contact us by email. Suggestions for improvement are also welcome, and we aim to respond quickly.

Formal complaints are handled through Styrelsen for Patientsikkerhed, the public authority for patient complaints.

Insurance for patients

Lægelinien ApS is insured by Tryg.

I have my own insurance

You will receive an invoice for our services for reimbursement from your insurer.

Terms

You can find our general terms here.

Contact information

Postal address (not a clinic address):

Lægelinien ApS
Sluseholmen 2
2450 København SV
Denmark

E-mail: info@laegelinien.dk
CVR: 42027987

Lægelinien ApS - Telephone: +45 32 22 22 32
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